Welcome to Roame Roots!
Before you engage with our travel services, we kindly request you to carefully read and understand the following Terms & Conditions. These terms outline the rights and obligations of both Roame Roots and our valued customers. By using our services, you acknowledge your acceptance and agreement to these terms.
1. General Terms:
1.1 Roame Roots: “Roame Roots” refers to the travel operator company, its affiliates, employees, agents, and representatives.
1.2 Customer: “Customer” refers to any individual, group, or entity who engages in or purchases services provided by Roame Roots.
1.3 Services: “Services” include but are not limited to travel arrangements, accommodation bookings, transportation, tours, activities, and any other related services provided by Roame Roots.
2. Booking and Payment:
2.1 Reservation: All bookings are subject to availability and confirmation by Roame Roots. We reserve the right to accept or reject any booking request at our discretion.
2.2 Pricing: The prices quoted by Roame Roots are in the designated currency and are subject to change without prior notice. Any additional costs incurred during your travel will be your responsibility.
2.3 Payment: Payment for the services must be made as per the agreed terms and conditions at the time of booking. Roame Roots may require a deposit or full payment in advance. Failure to make the payment may result in the cancellation of your reservation.
2.4 Currency Exchange: Roame Roots is not responsible for any currency exchange rate fluctuations or fees charged by banks or payment processors. The customer is responsible for any additional costs related to currency exchange.
2.5 Cancellations and Refunds: Cancellation policies and refund eligibility vary depending on the specific services booked. Please refer to our separate Cancellation and Refund Policy for detailed information.
3. Travel Documentation:
3.1 Passport and Visa: It is the customer’s responsibility to ensure they possess a valid passport and necessary visas or permits required for their travel. Roame Roots may assist with providing general information but is not liable for any visa rejections or issues.
3.2 Travel Insurance: We strongly recommend that customers obtain comprehensive travel insurance to cover any unforeseen circumstances, including trip cancellations, medical emergencies, or loss of personal belongings.
4. Travel Itinerary:
4.1 Itinerary Accuracy: Roame Roots makes every effort to ensure the accuracy of the itinerary provided. However, itineraries are subject to change due to unforeseen circumstances, including weather conditions, natural disasters, or operational reasons. Roame Roots will provide suitable alternatives whenever possible.
4.2 Health and Fitness: Some travel destinations or activities may require a certain level of physical fitness or may pose health risks. It is the customer’s responsibility to assess their own health condition and consult medical professionals if necessary before participating in any activities.
5. Travel Conduct:
5.1 Compliance with Laws: Customers are required to comply with all applicable laws, regulations, and rules of the countries they visit. Roame Roots is not responsible for any violations or consequences arising from non-compliance.
5.2 Respect for Local Cultures: Customers are expected to respect the customs, traditions, and cultures of the countries they visit. Roame Roots will not be held liable for any actions or behaviors that may offend local sensitivities.
6. Limitation of Liability:
6.1 Roame Roots will not be held responsible for any loss, damage, injury, delay, or inconvenience caused by any third party, including airlines, transportation providers, hotels, or other service providers.
6.2 Roame Roots will not be liable for any personal injury, illness, death, property damage, or other damages caused directly or indirectly by the customer’s negligence, acts, or omissions.
6.3 Roame Roots shall not be responsible for any loss or damage to personal belongings or luggage during the travel. It is the customer’s responsibility to take appropriate measures to safeguard their belongings.
7. Force Majeure:
Roame Roots shall not be liable for any failure or delay in the performance of its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, civil unrest, government actions, or any other event that hinders or prevents the provision of services.
8. Governing Law and Jurisdiction:
These Terms & Conditions shall be governed by and explained in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of India.
9. Amendments:
Roame Roots reserves the right to modify or update these Terms & Conditions at any time without prior notice. The updated terms will be effective from the date of posting on our website. Customers are advised to review the terms periodically to stay informed of any changes.
By using Roame Roots’ services, you acknowledge that you have read, understood, and agreed to abide by these Terms & Conditions. If you have any questions or concerns, please contact us for clarification before proceeding with your booking.